IT Application Support Lead - Newcastle upon Tyne

Job Description

Your Impact

Lead end-to-end service delivery: coordinate security patches, system upgrades, and solution implementation while providing hands-on technical mentorship. You'll be the key link between suppliers, stakeholders, and senior leadership, driving partnerships that elevate our service standards and technical strategy.

What Makes This Role Different

This isn't a typical team lead role, you'll balance people management and development with strategic oversight and technical engagement, making decisions that directly impact over 30,000 students and staff. Guide your team through complex challenges while staying close to the technology that matters.

What You'll Bring

Strong organisational and stakeholder management skills combined with technical credibility. You would be an ambitious professional ready to lead, coordinate, and inspire, someone who thrives at the intersection of people management and technical delivery.

Ready to make your mark?

Further information is available in the job description .

ABOUT THE TEAM

You will be based at either our City or Coach Lane campus as part of the IT Application Support team within Digital Technology and Transformation Services. Our team operates in a collaborative, on-campus environment where colleagues work regular patterns with flexibility around timing and location in discussion with managers.

The role involves working closely with the Application Support Manager, Head of Infrastructure and various stakeholders across the university. You'll also engage with external suppliers and may attend industry conferences and events to support relationship building and professional development.

Within Digital Technology and Transformation Services we deliver a comprehensive range of IT services that support the university's mission and strategic objectives, ensuring seamless technology experiences for staff and students across all campuses.

You’ll be joining a forward‑thinking environment where your expertise will help shape the future of university technology services. This is a place where your ideas are valued, innovation is encouraged, and your work has a tangible impact on how staff and students experience technology.

ABOUT YOU

To be successful in the role you will have:

• Proven people management experience with the ability to supervise, mentor, and provide delegated line management support
• Strong supplier relationship management skills with experience in escalation processes, regular reviews, and contract management
• Comprehensive knowledge of ITIL-based work practices and service management processes
• Experience coordinating application deployments, upgrades, and patching using recognised methodologies
• Strategic thinking abilities to contribute to technology roadmaps and service evolution
• Excellent relationship-building skills across internal teams and external stakeholders

Further information is available in the person specification.

If you would like an informal discussion about the role, please contact Andy Mitchell (IT Application Support Manager) at Andy Mitchell .

To apply for this vacancy please click 'Apply Now'. Your application should include a covering letter and a CV.

ABOUT US

Join Northumbria University, a research-intensive institution unlocking potential and changing lives locally and globally. Named Times Higher Education's University of the Year in 2022 and Modern University of the Year in 2025, we rank top 25 in the UK for research power. Discover more about us .

With over 37,000 students from over 140; countries, we offer world-leading research, award-winning partnerships, and an outstanding student experience. We empower our exceptional staff, promoting a positive work-life balance and offering great benefits, including excellent pension schemes, flexible working, generous holiday entitlement and more .

Our Northumbria Values, co-created by our team, define who we are:
Academic Excellence, Innovation, Inclusivity, Collaboration, and Ambition. Our Behaviours shape our work…