IT Operations Controller

IT Operations Controller – Graphics Unlimited (Vic) Pty Ltd

Hybrid working with flexible hours, a pay of £38,772 per annum, and a 28.97% civil service pension contribution.

Location:

Newcastle or Manchester. This is a 24/7 shift role – 14 shifts every 28 days on a 12‑hour rota (07:00‑19:00 and 19:00‑07:00) with a 20% shift allowance.

As an Associate IT Operations Controller you will be the first line of defence protecting critical digital services for the Department for Work and Pensions (DWP). Working 24/7 in a fast‑paced operations environment, you will monitor systems, detect incidents, and collaborate with internal teams and external suppliers to resolve issues and enhance service stability.

• Monitor infrastructure and applications across data centre and cloud environments (AWS, Azure) using enterprise tools (BMC, Dynatrace, etc.).
• Follow event management processes, triage and categorise alerts, raise incidents, and provide initial diagnosis to minimise disruption.
• Collaborate with internal teams, external suppliers, and 2nd/3rd‑line technical SMEs to drive timely resolution.
• Support batch monitoring, vulnerability management and operational security activities and drive improvements in performance, processes and user experience.
• Analyse patterns and trends, identify opportunities for simplification and efficiency gains.

• Experience in a live IT operations environment (problem, change, incident, monitoring or event management).
• Background in first‑line command centre, service monitoring or incident resolution teams.
• Practical knowledge of monitoring tools such as BMC, Dynatrace or similar enterprise monitoring tools.
• Understanding of IT infrastructure technologies (networks, servers – Wintel, Unix, Linux, storage platforms, databases).

• Pay of £38,772 per annum.
• 28.97% employer pension contribution (up to £11,241 per year).
• Hybrid working model; flexible hours.
• 24/7 shift role with 20% shift allowance.
• 24–26 days annual leave (rising to 26 after one year) plus optional flexi‑time.
• Comprehensive benefits package – flexible working, volunteering days, health & wellbeing, professional development, and more.

Selection is a two‑stage process:
Application on Civil Service Jobs followed by a single‑stage online interview.

Click APPLY to start your application. Eligible candidates must be at least 18 years old and meet any statutory employment requirements.