IT Service Desk Engineer
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-01-12
Listing for:
Sumer Group Holdings Limited
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
IT Service Desk Engineer
Department: Technology
Employment Type: Permanent
Location: Newcastle Upon Tyne
Reporting To: Paul Kirkup
DescriptionRMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an enthusiastic IT Service Desk Engineer to join our team and be the first point of contact for technical support across the business.
Key Responsibilities- Act as the first line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
- 1–3 years’ experience in IT support or service desk role.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
- Familiarity with ITSM tools (Service Now, Fresh service, etc.).
- Excellent troubleshooting and problem‑solving skills.
- Customer-focused with strong communication skills.
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