Head of Technology Enterprise Services

We have a fantastic opportunity to join the IT & Business Change team at Greggs as Head of Technology Enterprise Services at a pivotal time in our ongoing transformation journey.

You will be accountable for Greggs’ Enterprise Services landscape, supporting approximately 33,000 colleagues across Retail, Manufacturing, Supply Chain and central functions at Greggs House. In doing so, you will lead the teams within three key pillars of our technology strategy and operating model:

• Technology Portfolio Management and Governance
• SAP Delivery and Operations
• Business Solutions (which includes enterprise integration and the line of business systems that augment SAP)

Additionally, you will be accountable for the successful upgrade of our current SAP solution to SAP S4 on time and budget.

Reporting to the IT & Business Change Director, you will be part of the senior technology leadership team comprising the Head of Technology Enterprise Services (this role), Head of Technology Engineering, Head of Data and AI and Head of Technology Business Services.

Management Bonus Scheme which is worth up to 30% of your salary

Pension scheme with matching employer contributions up to 7%

Colleague discount, up to 50% off our own-produced products

Profit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year

25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day

The opportunity to purchase additional annual leave twice a year

Colleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate

Private Medical Insurance which is free for you and subsided for your dependants

Income Protection should you become unable to work due to long-term sickness

Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary

Virtual GP, Physiotherapy and Lifestyle Consultations - we provide access to a fantastic total wellbeing app for you and your family

Employee Assistance Programme - we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal support

Savings and discounts, including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

Career progression and learning and development opportunities

A company who cares about our communities; the environment and being a better business!  to read about The Greggs Pledge

Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

• This is a full-time role,however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Newcastle Upon Tyne

Working together with the IT&BC leadership team, you will support the delivery of high quality, technology services whilst coordinating the technology change agenda in support of Greggs’ strategic goals.

The role provides strategic and operational leadership to the Enterprise Services teams, including SAP technology, SAP functional, enterprise integration, and the wider ecosystem of line of business systems. A key initial priority is to guide these teams through the successful delivery of the SAP S/4

HANA upgrade, ensuring it meets required quality standards, timescales, and budget. Beyond this, the role retains ongoing accountability for the performance, optimisation, and resilience of enterprise systems that underpin our business operations.

In parallel, the role leads Technology Portfolio Management and Governance, bringing visibility to business technology demand across IT&BC. This includes ensuring effective investment decisions, clear governance, and alignment between business priorities, delivery capacity, and strategic outcomes across a complex and growing…