IT Manager

IT Manager with experience in leading an IT helpdesk / IT support team and still being hands‑on technical, providing IT desktop support is required by a leading Newcastle city‑centre‑based company.

You must have experience in managing an IT support environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment. This role will be 50% leadership, 50% hands‑on, so you need excellent knowledge of Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365.

• Experience as an IT Helpdesk Team Leader or IT Manager / IT Service Desk Team Leader or Manager / Senior IT Support Analyst
• Excellent experience in Desktop support around Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365
• Experience in managing IT assets and developing IT workflows, automation and processes
• Team leading / mentoring experience

This is a fantastic role for one of Newcastle's leading companies. You shall join a medium‑sized IT team. As the IT Manager, you will lead a helpdesk team, provide training, define and measure SLAs for the performance of the Helpdesk and define and measure KPIs for the helpdesk team.

Duties include:

• You will manage the IT Helpdesk team, developin...

Manager Newcastle
• Newcastle Upon Tyne, Tyne and Wear, UK