Client Support Technician

• Every day brings variety
• Grow your technical expertise and work with emerging technologies
• Join a team that puts people and technology at the centre of a great university experience.
• Onsite position based at Callaghan NSW

Are you passionate about helping people make the most of their technology? Do you enjoy solving problems, supporting others, and working with a wide mix of digital tools? We’re looking for a Client Support Technician to join our Digital Technology Solutions team and play a key role in supporting staff and students across the University.

In this role, you will be part of a dynamic team delivering high-quality advice and support across a range of end-user technologies. You’ll assist clients with standard workstations, software applications, collaboration tools, and Audio-Visual technologies used in teaching and meeting spaces. You’ll use your specialist skills in at least one platform (Windows or MacOS), along with strong AV and interactive technology experience, to help users get the best from their digital environment.

Digital Technology Solutions is a trusted technology partner across the University, enabling excellence in teaching, research, and innovation. As a Client Support Technician, you’ll contribute to this mission by delivering reliable, customer-focused support and helping shape the University’s approach to digital service delivery.

• Provide customer-focused support for client technologies, including workstations, mobile devices, collaboration tools and software applications.
• Support Audio-Visual and interactive teaching technologies across learning and meeting spaces.
• Diagnose and resolve technical issues, including complex incidents escalated from other teams, within agreed time frames.
• Offer expert advice to clients on the effective use of their technology.
• Contribute to the development of technical documentation, knowledge base content and self-service resources.
• Make recommendations to improve standards, procedures and client computing practices.
• Collaborate with internal and external stakeholders to support high-quality service delivery and maintain strong working relationships.
• Ensure all activities align with University policies, IT security requirements, and WHS standards.
• Contribute to team outcomes, including meeting Service Level Agreements, project deadlines and service quality goals.
• This is a full time continuing position at a HEW 6 Higher Education Worker Level and will be based at Callaghan.

We are seeking someone with experience supporting Windows or MacOS platforms, with expert knowledge in at least one. You will bring strong technical skills in Audio-Visual and interactive technologies, along with a customer-first mindset and a genuine passion for helping others. The role requires the ability to manage incidents, solve problems and communicate clearly with a diverse range of users. You will work collaboratively within a team, build positive stakeholder relationships, and demonstrate a commitment to service excellence, continuous improvement and secure work practices.

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan  outlines the University’s commitment to delivering an exceptional student experience and serving our communities.

For more information  – Our Uni.

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• The remuneration for this position is from  p.a. +superannuation and is commensurate with skills and experience.
• Flexible working arrangements (in line with the University’s Flexible Work Policy)
• 17% super and salary packaging
• Additional…