Senior Recruitment & Admissions Assistant

We are looking for an additional proactive, positive, customer service focused and collaborative team player to join our International Recruitment Operations team as part of the International Office at Newcastle University. The International Recruitment Operations team underpins the recruitment of international students with a particular focus on:

• Answering enquiries via phone, email, live chat, social media and other channels and providing a first point of contact service for the international recruitment team at Newcastle University.
• Working collaboratively with admissions, student support and international recruitment teams, including those based overseas, to answer enquiries and actively problem solve, assisting the international student application process.
• Maintaining accurate and up-to-date enquiry and application records using databases and systems, producing international recruitment and management data reports and co-ordinating international recruitment logistics deliveries for overseas international recruitment activities.
• Co-ordinating marketing, event and communications activities.
• Providing operational support in the field of student recruitment and admissions. This will include customer relationship activity and/or admissions decision making and processing.
• Developing and maintaining effective working relationships with prospective students, recruitment partners and other external stakeholders; and with colleagues across recruitment, admissions, academic units and central services.
• Communicating with prospective students and their representatives, providing prompt and accurate information, advice and admissions decisions, and delivering an excellent customer experience.
• Maintaining accurate records relating to prospective students, admissions and student recruitment.
• Providing statistical reports, for example, response and turnaround times, origin of enquiries and applications, application, offer, and recruitment trends.
• Developing knowledge and understanding of prospective students, recruitment partners, and global higher education systems and qualifications.
• Maintaining operational systems and processes and ensuring compliance with policy and procedures.
• Contributing to the effective and efficient running of the service through a collaborative team approach, providing assistance to colleagues as appropriate.
• Providing assistance to, and cover for, other areas of Student and Academic Services and International Office as required.
• Posts based in the international recruitment operations team can sometimes require occasional national and/or overseas travel.
• Leave may be restricted during periods of peak workload for student recruitment and admissions. The main peak period is August – September.
• Work well in a fast‑paced environment, be able to multi‑task and manage priorities and deadlines.
• Focus on delivering an excellent experience for our prospective international students, stakeholders and partners and communicate confidently and professionally with a range of different people.
• Have strong data management and systems skills, be able to work quickly and accurately.
• Be friendly, positive and proactive; able to problem solve and use initiative while working collaboratively.
• This is a great opportunity for the right candidate to work as part of a busy international student recruitment team, with the chance for travel both nationally and internationally on occasion (although this is not a core part of the role).

• Flexible working is possible but with a minimum of two days in person office days per week; this can be increased as and when required and during busy periods.
• Due to the nature of the role, there are some periods where annual leave can be restricted – usually in August – September.
• Proven experience of working in a busy, high‑volume, customer‑focused environment.
• Ability to work both independently and flexibly as part of a multi‑disciplinary team. Ability to use initiative and prioritise own workload in a dynamic environment.
• Ability to build and maintain strong internal and external working relationships, and to work in a confidential and…