People Services Assistant

Arup Newcastle Upon Tyne, United Kingdom

Posted 2 days ago – Be among the first 25 applicants.

The role holder will work within the centralised People Services Team providing HR support to Members, Managers & Leaders across UKIMEA. Responsibilities include transactional processes and first‑line advice. Based at the Newcastle office with a hybrid work environment – a minimum of 2 days per week in office.

We are looking for a People Service Assistant operating at a professional level.

• Demonstrable process experience and an overall understanding of HR administration of the full employee life‑cycle (salary changes, promotions, family leave, leave of absence, etc.)
• Preparing various people data reports.
• Working with payroll, pension, benefits and other stakeholders.
• New‑hire administration and onboarding.
• Conducting exit interviews.
• Responding to and processing queries on family‑friendly policies and benefits, including first‑line discussions with employees.
• Follows agreed processes and SOPs to ensure consistent service in line with SLAs.
• Experience in HR systems, in particular Oracle.
• Contributes to continuous improvement within People Services, challenging the traditional way.
• Actively contributes to delivery of people priorities and projects.

• Previous experience in an administrative role, ideally within a People Team.
• Good knowledge of Microsoft Office (Word, PowerPoint, Excel) and people systems an advantage.
• Highly organised, responsive, able to meet tight deadlines.
• Sees change positively, drives continuous improvement of processes, systems, content and advice.
• Comfortable challenging and seeking ways for People Services to add value.
• Excellent communication and interpersonal skills; collaborates and manages expectations of stakeholders and vendors.
• Attentive to detail in a busy environment.
• Manages sensitive and confidential matters appropriately.

Entry level

Full‑time

Other

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