Claims, Inquests and Complaints Officer

Overview

A 12 fixed term or secondment cover opportunity has become available within the Claims, Inquests and Complaints team for 22.5 hours per week.

• Working within the Patient Safety and Governance Department to receive and process all claims, inquests and complaints for the Trust.
• To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
• Working within the Claims, Inquest and Complaints team to receive and manage all claims, inquests and complaints received by the Trust.
• Assist with claims, inquests and complaints in compliance with the Coroners Rules, NHS complaints regulations and NHS Resolution procedures and protocols.
• Perform general office duties including answering phone calls, filing, photocopying, data inputting and general administrative duties.
• Respond to email and phone enquiries.
• Typing and data entry using general office programs and trust specific computer programs.
• Working in conjunction with colleagues from across the Trust help to organise meetings with complainants.
• Preparation of responses including, formatting and initial quality checking to ensure the response answers the issues raised.

• Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
• We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates.
  
  We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
• If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on  option 2.
• Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
• Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
• Certificate of Sponsorship:
  Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application.
• Skilled Worker visa:
  Overview -  ()
• Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

• Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It s open to everyone, and we aim to find solutions that work for both you and the organisation.
• We are proud to be one of the country s top performing NHS trusts - rated  outstanding  overall by the Care Quality Commission (CQC).
• Extensive staff health and well-being programme including access to our specialist Wellbeing Hub.
• Support and connection through a variety of Staff Network groups.
• A range of flexible working opportunities.
• Generous annual leave and pension scheme.
• Access to lease car and home electronics scheme (qualifying criteria applies).
• Opportunities to improve your professional development through our vast training programmes.
• Access to savings scheme via salary sacrifice with Northumberland Community Bank.