Ward Clerk

Job Summary

We are looking for an organised and motivated Ward Clerk to join one of our busy surgical wards at the Freeman Hospital, to provide efficient administrative support to the Ward team and multidisciplinary team, helping to maintain high standards of patient care.

• Interview Date: 11 February 2026
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

As a Ward Clerk on our busy surgical ward, you will provide essential administrative support to ensure the smooth running of day-to-day ward operations. You will work closely with the Ward Sister, Charge Nurse and wider multidisciplinary team, contributing directly to high-quality, safe and well-coordinated patient care. You will update and manage patient information accurately on hospital systems and support effective patient flow throughout the ward.

You will be the first point of contact for patients, relatives and visitors, providing a professional and welcoming presence, responding to enquiries and directing communication appropriately. Duties also include filing, scanning, processing documentation, and arranging patient transport in line with clinical requirements. This position requires strong communication skills, IT confidence, and the ability to prioritise tasks effectively within a fast-paced clinical environment.

You will work as part of a supportive team committed to maintaining excellent standards of care.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:
Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

• Date posted: 23 January 2026
• Pay scheme:
  Agenda for change
• Band:
  Band 2
• Salary: £24,465 a year per annum
• Contract:
  
  Permanent
• Working pattern:
  Full-time
• Reference number: DR
• Job locations:
  Freeman Hospital, 317 01 Freeman Hospital, NE7 7DN

• To provide and maintain efficient and effective administrative support to the Ward Sister/ Charge Nurse and multidisciplinary team.
• Contribute to the delivery of a consistently high standard of patient care as part of the multidisciplinary team.
• Ensure case notes, investigations, X-rays and results are available for new admissions, ward rounds and multidisciplinary team meetings.
• To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc). Ensuring PAS system is up to date and accurate.

• NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 - 9 (A
  - C), including English Language, or equivalent level qualification or relevant experience.

• Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent

• Previous experience working within the NHS
• Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems

• B…