Administration Assistant

Job Summary

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Outpatient Team within the Dermatology Department for a part‑time Band 2 Administration Assistant. Post holders will be required to provide an efficient reception service to both clinicians and patients. The successful candidate will work within a team of outpatient staff, but also have the ability to work independently and must follow the Department's Policies and Procedures.

Excellent communication skills, flexibility, reliability and an organised approach to work are essential.

• Interview Date: 22 January 2026
• 15 hours/Week
• Apply via Trac. Please expand the job details section and read all information before applying.

The role involves working closely with patients, medical and nursing staff and providing a face‑to‑face reception service including checking patients in and out and making appointments. Independence and strict adherence to policies and procedures are essential.

As a flexible‑working, patient‑focused organisation, we aim to accommodate arrangements that best suit both staff and service requirements. With around 2 million contacts with patients every year, we deliver care from Royal Victoria Infirmary, Freeman Hospital, Newcastle Dental Hospital, Cramlington Manor Walks, urgent treatment centres, Newcastle Fertility Centre, Northern Centre for Cancer Care, North Cumbria, Northern Genetics Service and community sites such as Regent Point in Gosforth.

• Date posted: 22 December 2025
• Pay scheme:
  Agenda for Change
• Band: 2
• Salary: £24,465 a year pro‑rata
• Contract:
  
  Permanent
• Working pattern:
  Part‑time
• Reference number: 317‑2025‑52‑01‑DR
• Job location:
  
  Royal Victoria Infirmary, 317 02, NE1 4LP

• Support the provision of an efficient admin and clerical service within the operational services department.
• Ensure patient documents are prepared, updated and available in a timely manner.
• Provide information to patients, relatives and staff.
• Deal with telephone enquiries promptly.
• Ensure that data input is amended as necessary.

• Good standard of English and Maths at GCSE or equivalent at grade C or above.
• Keyboard skills with a sound knowledge of computers.
• Good communication skills – written, verbal and telephone.

• ECDL computer qualification.
• Experience with NHS software packages (Systm One, eRecord).
• Previous experience working in a patient/public environment in an administration or clerical role.
• Previous experience working within the NHS.
• Knowledge of NHS software packages and electronic record systems.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) is required to check for any previous criminal convictions.

• Employer name:
  The Newcastle upon Tyne Hospitals NHS Foundation Trust
• Address:
  Royal Victoria Infirmary, 317 02, NE1 4LP
• Website:

We are an equal opportunity employer. All applicants are considered without regard to race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic.