Support Worker - St Stephens

Overview

Salary: £12.54 per hour

Job Type: Permanent / On-site

Contract Type:
Full-time

Location:

Brunel Terrace, Newcastle upon Tyne

About The Role

We are looking for compassionate, motivated, and reliable Support Workers to join our dedicated team at St Stephens. In this role, you will support individuals with mental health needs and physical disabilities, helping them to live safe, meaningful, and fulfilling lives.

Your day-to-day responsibilities will include assisting residents with a variety of activities—such as shopping, attending appointments, household tasks, and medication administration. Many of the people you will support have complex needs, including behaviours that challenge, requiring patience, empathy, and a commitment to person-centred care.

This role is about far more than delivering personal care. You will play an essential part in building trusting relationships, encouraging independence, and promoting positive life experiences. Using Positive Behaviour Support (PBS), you will help residents make choices, develop skills, and feel valued as individuals. Every day will offer an opportunity to make a real difference.

• Support residents to maintain dignity, independence, and personal choice
• Engage residents in activities both inside the home and in the community
• Assist with personal care, household tasks, meal preparation, and daily routines
• Provide safe and appropriate support for individuals with complex needs
• Use Positive Behaviour Support (PBS) to promote well-being and reduce distress
• Build strong, trusting relationships through active listening and meaningful engagement
• Follow care plans and contribute to maintaining a safe, supportive environment
• Encourage social interaction, community participation, and healthy lifestyle choices

• A caring, patient, and trustworthy nature
• Friendly communication skills and the ability to build rapport
• A genuine passion for helping others and improving quality of life
• Reliability, positivity, and a team-focused attitude
• No previous experience is required – full training is provided through our Careline Academy

If you are compassionate, open-minded, and ready to make a meaningful difference, we would love to hear from you!

Careline Lifestyles is a family-run specialist care provider supporting adults with acquired brain injuries, neurological conditions, mental health needs, and complex physical disabilities.

We are committed to empowering people to live life to the fullest—focusing on dignity, individuality, and well-being. Our teams are passionate, supportive, and dedicated to delivering high-quality care in warm, inclusive environments.

• Flexible contracted hours to suit your lifestyle
• Fully paid 7-day induction programme through Careline Academy
• Excellent career progression and training opportunities
• 24-hour employee assistance programme for wellbeing and support
• Permanent contracts with paid holiday leave
• Company pension scheme
• Free onsite parking
• Uniform provided

We are committed to safeguarding and promoting the welfare of vulnerable people. An enhanced Disclosure and Barring Service (DBS) check will be required.