Call Handler​/Administrator - Centre

To ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team. The Call Handler/Administrator will act as thefirst point of call for patients; receiving and directing them to the most appropriate care and answering their enquiries. In addition to telephone duties, they will also carry out administrative tasks to support the delivery of an efficient service that Saville Medical Group provides to our patients.

* Please note this job is at our main site in the City Centre.*

We are looking for 1 full time member and 1 part time member of staff. Please state on your application form which one you are applying for. The hours will vary from, 7am-8pm Monday to Friday to fit the needs of the business.

This role involves working in a busy call centre environment, you will be the first pointof contact for our patients.

Undertake avariety of administrative duties to support the smooth running of the practice including eConsults, practice emails, prescription requests, scanning, filingand photocopying.

Input data intothe patients' healthcare records as necessary

Occasional reception cover when required

SAVILLE MEDICAL GROUP is a large and friendly Practice inthe centre of Newcastle with a branch surgery at Newbiggin Hall.

We care for approximately 42,500 patients with a high proportion of students in the City Centre and a more typical population in thebranch surgery. The workforce consists of 7 GP Partners, 24 Salaried GPs and an extensive Nursing team. In addition, we have a medicines management team including3 Clinical Pharmacists and over 40 skilled staff members.

We also offer an expanding wellbeing team of 10 staff members with experience in mental health, dementia, children's charities,homelessness, substance misuse, domestic abuse and any patient who struggles toengage with services and needs more support than GPs alone can provide.

Our Primary Care Network is led by one of our GP Partnersand Practice Manager enabling us to collaborate with numerous key partners including the CCG, Newcastle Hospital Trust, LMC and our Federation. This helpsthe practice to remain highly proactive in integrating the latest healthcare policy and digital systems, which makes every day challenging and rewarding.

Please see the attached job description for more information on the job role of Call Handler/Administrator.

• GCSE grade A to C in English and Maths
• NVQ Level 2 or equivalent

• Excellent telephone manner
• Good communication and organisation skills
• Experience of using own initiative/multi tasking
• Able to prioritise own workload
• Able to work as part of a team
• EMIS Web Experience
• Working knowledge of Microsoft Office

• Experience of working in a GP Practice/NHS setting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.