Clerical Officer

Job Summary

Full time post 37.5 hrs. Rolling 8 week rotas to meet need of service from 08:00-22:00. Will include bank holidays and weekends. This is an exciting opportunity to work for the Emergency Department based at the Royal Victoria Infirmary. Are you ready to make a real impact in a fast paced, dynamic environment?

• To support the provision of an efficient reception / patient records / admin and clerical service within the operational services department.
• To ensure patient documents are prepared, updated and delivered to the ward in a timely manner.
• Provide information to patients, relatives and staff.
• Deal with telephone enquires promptly.
• To provide assistance and guidance to the patients/visitors on arrival to the Hospital.
• To contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
• To ensure that data input is amended as necessary to comply with departmental target requirements.

• NHS software packages – Knowledge of e-Record System

• Keyboard skills with a sound knowledge of computers
• Good communication skills both written, verbal and telephone skills

• Experience working in a patient/public environment in an administration or clerical role
• Previous experience working within the NHS

• Good standard of English and Maths at GCSE or equivalent at grade 4 or above or equivalent level experience
• ECDL computer qualification (desirable)

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

Date posted: 19 January 2026

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year pro rata

Contract: Permanent

Working pattern: Full‑time, Part‑time

Reference number: 317‑2025‑52‑13‑DR

Job location: Royal Victoria Infirmary, 317 02 Royal Victoria Infirmary, NE1 4LP

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name: The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address: Royal Victoria Infirmary, 317 02 Royal Victoria Infirmary, NE1 4LP

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