Clerical Assistant

Clerical Assistant

The closing date is 28 January 2026

An opportunity has arisen for a full or part time reliable, motivated and flexible individual to join Community Services and be part of the Administration Team.

The post holder will be expected to work evenings and weekends up until 10pm, on a rota basis providing support to Community Nursing, working within the Single Point of Access Team based at Regent Point. The role will include receiving calls from patients, carers, relatives, Health Professionals and other service users.

The admin staff within this services work between 8am and 10pm on a rota basis including evening, weekends and bank holidays.

• Interview Date: 9 February 2026
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

The post holder will work alongside other clerical staff to evaluate and prioritise workload in a busy environment and respond to the constantly changing needs of the service users in line with local and national targets. They will provide a high standard of admin support to clinical staff handling telephone calls, using electronic health record Systm One and receiving requests from patients, carers, service users and Health professionals.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:
Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

• To provide a high standard of support to Clinical staff handling telephone calls.
• To use an electronic referral process (Systm One) to ensure requests are responded to in a professional, confidential and efficient manner.
• To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
• To communicate directly with members of the public and other services.
• To abide by Trust policies and procedures
• To be an effective part of the team contributing to the departmental objectives.
• Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.

• Office Procedures
• Microsoft Office IT packages
• Systm One IT package

• Awareness of the need for confidentiality at all times
• Working as part of a team
• Working with minimum supervision using own initiative
• Ability to work within a changing environment
• Experience of working within a multi‑agency environment

• Good standard of General Education
• Experience of using Systm One IT package (training will be given)
• Awareness of NHS policies and procedures

• ECDL

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust