Medical Receptionist

Our aim is to provide a high quality, caring and personal health care service to our whole patient population by

• Putting our patients at the centre of what we do
• Having a highly qualified and trained multi-professional integrated primary Healthcare Team
• Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patients benefit.

• Answering the telephone, booking appointments and conveying messages
• Managing requests for repeat prescriptions an liaising with pharmacy when appropriate
• Managing, maintaining and distributing the mail, emails andother incoming communications
• Ensuring that patients receive reliable information and soundadvice drawing on GPs/other staff as appropriate
• Explaining practice arrangements to new patients
• Ensuring that all incoming calls are received in a timely mannerwhilst ensuring appropriate attention is given to every patient. Diverting or pass messages to other team members where appropriate.
• Arranging transport for patients for high risk register patients
• Charging patients the appropriate amount for private work,providing a receipt to the patient and recording the charge in the petty cashbook
• Helping with the sorting and filing of medical records
• Recording appropriate notes on patient records in accordance with practice protocols and good record keeping guidance
• Distribution and collection of questionnaires
• Ensuring the procedure for opening and closing the Surgery iscarried out, including making sure security is given priority.
• Actively participating in staff and other meetings
• Maintaining a list of surgery contacts including staff telephone numbers, partner organisation contact numbers.
• Provide support in carrying out administrative tasks

We are a small, friendly and hard working team. We provide training and support to all staff. We strive to provide the very best services for our patient population.

Staff can access the NHS pension scheme.

Job summary:

Support delivery of smooth running of the reception area

Support deliverof smooth running of the back office and administrative tasks

Job responsibilities:

• Answering the telephone and conveying messages
• Managing requests for repeat prescriptions and liaising with pharmacy when appropriate
• Checking prescription box for repeat prescription requests
• Managing, maintaining and distributing the mail, emails andother incoming communications
• Ensuring that patients receive reliable information and soundadvice drawing on GPs/other staff as appropriate
• Explaining practice arrangements to new patients
• Ensuring that all incoming calls are received in a timely mannerwhilst ensuring appropriate attention is given to every patient. Diverting or pass messages to other team members where appropriate.
• Charging patients the appropriate amount for private work,providing a receipt to the patient and recording the charge in the petty cashbook
• Helping with the sorting and filing of medical records
• Maintaining outgoing lab specimen collection system in a mannersuited to the needs of the practice; taking into consideration time cutoff for the courier
• Recording appropriate notes on patient records in accordance with practice protocols and good record keeping guidance
• Distribution and collection of questionnaires
• Ensuring the procedure for opening and closing the Surgery iscarried out, including making sure security is given priority.
• Actively participating in staff and other meetings
• Ensure that Consulting Rooms are clean and tidy prior to the startof each surgery, including checking there are enough paper/scripts inprinters and any other stationary required.
• Maintaining a list of surgery contacts including staff telephone numbers, partner organisation contact numbers
• Provide support in carrying out administrative tasks
• Carry out other duties deemed appropriate

Confidentiality:

• In the course of seeking treatment, patients entrust us with, orallow us to gather, sensitive information in relation to their health andother matters. They do so in confidence and have the right to expect thatstaff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description,the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. Allsuch information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health &…