Service Manager Job Newcastle area,Newcastle upon Tyne England UK,Healthcare

Location: Newcastle upon Tyne

The Service Manager is responsible, through management and staff leadership, for promoting and ensuring the highest standards of care, in compliance with statutory requirements, to meet the physical, social, emotional and spiritual needs of the residents within the Christian ethos of the Presbyterian Church in Ireland (PCI). The Service Manager will ensure that Lawnfield House is run efficiently and effectively whilst safeguarding Service Users.

CARE

OF RESIDENTS

To be responsible for the daily care and well-being of the residents.
To be responsible for the regular assessment and monitoring of residents' progress in conjunction with appropriate professional staff.
To be responsible for the formulation and review of residents' care plans and for providing feedback to residents and relatives as appropriate.
To be responsible for the maintenance of accurate, up-to-date records of residents' care and their safe and confidential storage.
To be responsible for ensuring that in-house programmes and activities are delivered to meet the physical, social, emotional and spiritual needs of the residents.
To ensure the safe storage, distribution and supervision of residents' medication and medical records.
To organise regular residents' meetings.
To meet the needs of residents including those receiving palliative care.
To ensure a range of activities/events are provided to stimulate residents and that encourages their independence and in particular to develop links with local community and to ensure resident involvement in community life/activities.
To interview and assess prospective residents both permanent and for respite care.

STAFF/VOLUNTEER MANAGEMENT

To be responsible for staff management practices within the Home and for the supervision of staff when on duty.
To participate in the recruitment and selection of staff.
To exercise the designated responsibilities of a Service Manager within the Staff Disciplinary, Grievance and other Staff procedures i.e. Staff sickness/absence/complaints procedures.
To manage staff hours to meet occupancy levels and dependency needs of residents as required.
To be responsible for the induction and training of all staff and volunteers, including the on-going identification of training and development needs, reflective of resident needs.
To be responsible for staff supervision and staff appraisal.
To hold regular staff meetings to ensure good communication and work practices.
To play a key role in the overall work of the Council, by attending appropriate meetings, working groups etc.
To ensure that all staff adhere to the Christian ethos of the Home (e.g. in terms of language and conduct).
To ensure the service is adequately staffed 24/7 to meet the needs of residents.
To participate in a regional on call system.
To encourage and support volunteers.
To ensure staff comply with their regulatory body standards (NISCC / NMC etc) and are appropriately registered.

COMMUNICATIONS

To promote the Home within the wider Church and the local community by e.g. undertaking or arranging speaking engagements, as appropriate, submitting articles/photos for PCI website and publications.
To attend and report to the Local Support Committee/Friends of Lawnfield House.
To liaise with staff in other departments e.g. Finance and HR, and also maintain positive relationships with external bodies including RQIA, Health and Social Care professionals.
To work closely with the Regional Care Manager and other members of the CSW senior team.
To be responsible for liaison with residents' families, their wider networks and others involved in the lives of residents.
To hold regular staff, resident and relatives' meetings to ensure good communication and work practice.
To deal with general enquiries about the Home.
To engage in multi-disciplinary working and to ensure that appropriate responses to any RQIA reports are prepared as required.
To identify maintenance requirements in the Home and liaise with maintenance personnel to ensure work is carried out.
To deal with general enquiries about the Home.

GOVERNANCE REQUIREMENTS

To ensure personal and staff compliance with PCI/CSW policies and procedures.
To manage the service in accordance…


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