Risk Governance & Control Manager

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Job no: 700097
Work type: Permanent Full Time
Location: Head Office - Glasgow, Head Office - Newcastle, Hybrid
Categories: Risk

Business Unit: Chief Operating Office, Customer Services
Salary Range: £39,200 - £49,000 per annum DOE+ benefits
Location: UK Hybrid - Glasgow/Newcastle
Contract Type: Permanent Full Time

Within this fast‑paced area of the business – Customer Services – we are passionate about installing sustainable disciplines so that things are done in a controlled manner and risk is minimised. This directly helps ensure safe delivery that protects our customers and colleagues.

• Responsible for contributing to the effective management of the control environment across all areas of the Customer Services function ensuring that control frameworks are being implemented and managed efficiently.
• Responsible for supporting the business to monitor and address any operational control weaknesses arising within Customer Services.
• Providing counsel to risk & control representatives on their analysis of the risk profile across their function and its appropriate escalation to COO.
• Support the provision of advice and guidance materials (sourced from multiple contributors such as 2
  
  LOD risk or 3
  
  LOD Internal Audit) to front line teams.
• Support Customer Services in the translation of Risk methodologies and frameworks (e.g., Risk Management Framework, Policy Management Framework and associated Policy Standards/Controls).
• Responsible for raising capability (knowledge, skills, and competence) of ‘1A risk & control’ functional colleagues through coaching and development activities. The role holder will maintain relationships within Customer Services and escalated risks and issues which are not managed within agreed tolerances, typically working in partnership with their people leader (Senior Manager Operational Risk & Data Governance).

• Financial Services (FS) risk or audit professional with previous experience in a related role at similar level
• Demonstrable success in building effective working relationships with a variety of stakeholders at function or divisional level
• Proven business acumen with strong knowledge of Financial Services and FS risk profiling
• Good understanding of risk and control frameworks and risk management principles
• Understanding of the Bank’s risk management Policy Standards, risk frameworks and methodologies
• Training and knowledge gained in facilitation and influencing techniques

• Good knowledge of the regulatory environment facing the FS sector, Virgin Money UK and Customer Services.
• Recognised risk or audit qualification(s) (e.g., Institute of Risk Management).

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK's first full‑service mutual bank serving millions of retail and business customers and all driven by our purpose;
Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer‑obsessed, and fun‑filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full‑service banking provider.

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose:
Banking – but fairer, more rewarding, and for the…