Financial Assessment Assistants and Advisors

Financial Assessment Assistants and Advisors

Norfolk, United Kingdom (Hybrid)

Financial Assessment Assistants and Financial Assessment Advisors | 9895 | Temporary Contracts to 31 August 2026 | 37hours per week | Assistant £26,403 – 28,142 per annum (Grade

E);
Advisor £28,598 to £31,022 per annum (Grade

F) | County Hall, Norwich

We’re looking for people with customer service backgrounds and great problem-solving skills to join the Financial Assessment Team here at Norfolk County Council and help to provide a first-class service to people across Norfolk receiving care and support.

Our Financial Assessment Team is a key team within our Exchequer Services function, as it’s the first point of contact for people who need financial help with care and support services. Its core aim is to investigate, assess, and provide advice around care benefits, to ensure that people fully understand what they’re being charged, but also that they are receiving the level of financial support to which they are entitled.

We have various roles in the team at the moment – Financial Assessment Assistants and Financial Assessment Advisors. Both roles involve working as part of a busy team, dealing with people on the phone and via other means of communication.

The Financial Assessment Assistant role will be ensuring appropriate research to guarantee correct invoices are raised as well as resolving customer queries and ensuring that the computerised financial systems are accurate and up to date.

The Financial Assessment Advisor position will be responsible for investigating queries in more detail, providing appropriate advice and guidance, and coordinating with relevant parties to ensure the correct financial assessment contribution is in place.

All roles are critical and have a big impact on people’s lives. To be considered for the roles, you will need some form of experience in a customer service role or similar and will be comfortable dealing with members of the public. If you’re interested in any of the three mentioned roles you’ll need to have used common computer systems before, you’ll have solid numeracy and literacy skills, and you’ll be keen to learn – we’ll be able to provide all the specific training and support you need to get up to speed.

Most importantly, you’ll need first class customer service skills, the ability to quickly establish rapport with people from different backgrounds, and a positive and proactive approach.

We know we’re asking for a lot, but in return we think we have a lot to offer. There’s the role itself, where no two days will be the same and where you will be able to have a positive impact on people’s lives. Then there’s the working environment at Norfolk County Council, where we put work life balance at the forefront and offer flexible, smarter working arrangements.

We’re happy to consider applicants for all roles simultaneously and can discuss as part of the recruitment process which position might be the best fit for you. If you are only interested in one of the positions, that’s fine too – if you could indicate in your application which role you are interested in, that would be helpful.

We have multiple roles open at the moment, and we’re happy to discuss flexible working arrangements.

These are some benefits you can enjoy by working for Norfolk County Council:

• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

Tax efficient ways of getting extra pension and new bikes

Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full

Job Description and Person Specificationto help you demonstrate you meet the criteria.

Already a Norfolk County Council employee? See and apply for internal and external vacancies inmy Oracle using your  or  email.

Closing date:
Sunday 8 March 2026 at 23:59

• Job Identification 9895
• Job Category Finance
• Posting Date 02/26/2026, 09:08 AM
• Apply Before 03/08/2026, 11:59 PM
• Job Schedule Full time
• Locations County Hall, Norwich, Norfolk, NR1 2DH
  , GB (Hybrid)