Customer Service Engineer - Lab Diagnostics

Overview

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain a range of state-of-the-art Laboratory Diagnostic equipment. This is a field role with considerable independence, travelling to and working at customer sites. The role includes service, maintenance, updates and installation within your designated product range and, where applicable, assisting with other products under supervision.

• Ensure material parts are processed in accordance with policy
• Maintain all test equipment, tools and company property in good working order
• Escalate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met
• Maintain good communications and teamwork with all Managers and Colleagues
• Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct, and regulatory requirements at all times
• Identify opportunities to improve efficiency and effectiveness of team processes
• Complete personal administration and mandatory training in a timely and accurate manner
• Provide out-of-hours technical service support and complete weekend working provision where applicable
• Attend product training courses in Europe and the USA to build competence in providing technical assistance and support to customers
• Work as part of a multidisciplinary team within customer services to ensure company values are achieved

• HNC/HND in an Electronics, Engineering, or Bio-Chemistry related field
• Ideally previous field service experience with fault finding on electronic or medical equipment
• Strong IT, Microsoft Office and Networking Infrastructure skills
• Customer-facing skills and the ability to interface with customers, staff at all levels, third parties, contractors, sub-contractors and suppliers; able to gain respect of others
• Full UK driving license

• Area covered is largely but not exclusively Northeast of England
• A flexible approach to travel
• Essential training will be required at our European and USA training centres
• Estimated travel averages around 4 hours per day
• A mentoring training program will be provided to assist development; you will be mentored in the field by an experienced peer and supported by your regional Customer Service Manager

• Generous pension contribution
• Company vehicle
• 26 days holiday + bank holidays
• Bonus and share scheme
• Flexible benefits including private medical insurance and financial guidance
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• 24/7 employee assistance programme
• Career development via apprenticeship levy to achieve external qualifications