Field Service Engineer

Job Title : Field Service Engineer

Location : Northeast Region

Pay Range / details : £41,237.39 per annum (OTE £55,000 – £60,000)

Contract Type :
Permanent

Omega are supporting a global manufacturer of packaging and processing equipment in their search for a Field Service Engineer to join their service team covering the Northeast region.

• Carry out scheduled and preventative maintenance in line with agreed customer service contracts, ensuring equipment performance and uptime are maintained.
• Diagnose faults and undertake mechanical and electrical repairs on customer equipment, with a strong electrical bias.
• Develop existing service contracts by identifying opportunities to increase revenue through spares, consumables, OEE improvements, and additional service offerings.
• Prepare detailed service reports documenting work completed, faults identified, and recommendations for both internal use and customer reference.
• Promote and advise customers on aftersales products and service solutions offered by the service department.
• Act in an advisory capacity regarding customers’ spare parts holdings to minimise downtime and improve operational efficiency.
• Build, maintain, and develop strong customer relationships, always representing the business professionally.
• Carry out additional duties or special tasks as reasonably requested by the Field Service Manager.

• Relevant engineering qualification (mechanical, electrical, or similar discipline).
• Proven experience carrying out both mechanical and electrical maintenance, ideally with an electrical bias.
• Background within the food, packaging, or similar manufacturing environment.
• Strong fault-finding, problem-solving, and customer-facing skills.
• Full UK driving licence and willingness to work away from home and weekends as required.

• 10 days on / 4 days off rota, including working away and weekends as per business needs.
• Significant overtime opportunities.
• Annual bonus of approximately 8% of basic salary.
• Private healthcare.
• Double-matched pension – up to 16% employer contribution (24% total).
• Premium company vehicle provided.
• 25 days annual leave plus bank holidays.

For more information on this role, please contact Michael Farrell on or send a copy of your CV to mich

Candidates who are currently a Field Service Engineer, Service Technician, Maintenance Engineer, or Electrical Maintenance Engineer may be suitable for this position.

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