Visitor & Ticketing Supervisor

Be part of something extraordinary...

The Goodwood Art Foundation is a new not‑for‑profit Community Interest Company dedicated to bringing world‑class contemporary art, innovative environmental design, and meaningful education programmes together in one unique destination. Spearheaded by The Duke of Richmond, the Foundation offers visitors the chance to experience significant works of contemporary art within a stunning natural landscape created to champion biodiversity, creativity, and learning.

We are now seeking an organised, confident, and visitor‑focused Visitor Experience & Ticketing Supervisor to help deliver an exceptional experience for every guest who walks through our doors.

As Visitor Experience & Ticketing Supervisor, you will play a vital role in the smooth, professional, and efficient running of all front‑of‑house and ticketing operations. You will be responsible for ensuring our ticketing systems, visitor information, and daily operational processes run seamlessly, while providing day‑to‑day support and leadership to our Visitor Services team.

You’ll take ownership of ticket setup for daily admissions, events, and special programmes, manage ticket inventory and reporting, and help maintain a consistently high standard of customer care across gatehouse, reception, and office environments.

You will act as a reliable on‑site presence, supporting visitor flow, site readiness, and safety procedures, and stepping into the Duty Manager role when required.

This is a hands‑on, varied role where no two days feel the same and where your work directly shapes the visitor experience.

• Build and maintain tickets, events, memberships, pricing, and capacities within the ticketing/CRM system
• Monitor and manage ticket inventory, allocations, and reporting
• Support colleagues with system usage and provide training where needed
• Develop and improve ticketing processes and visitor journey touchpoints

• Deliver exceptional service across all visitor‑facing areas
• Support Visitor Services Assistants with queries and resolve escalated issues
• Contribute to achieving sales and membership targets through proactive engagement
• Maintain accurate visitor information across all platforms

• Provide daily supervision and guidance to the Visitor Services team
• Ensure smooth entry processes and a welcoming environment
• Assist with operational logistics and maintain site readiness

• Support site opening/closing, visitor flow, and incident response
• Work collaboratively with security teams
• Serve as Duty Manager when required (training provided)
• Join the on‑site first aid response team (training provided)

• Strong experience using CRM/ticketing systems in a visitor attraction, arts, heritage, or cultural setting
• Experience setting up and managing tickets, products, or events
• Confident working with ticketing data and inventory management
• Proven customer service excellence and experience resolving complex queries
• Experience supervising or supporting staff in a busy environment
• Strong communication, organisation, and problem‑solving skills
• Good IT skills and high attention to detail

• Experience using Spektrix or a similar ticketing platform
• Background in galleries, museums, arts venues, or visitor attractions
• Experience with safety, security, or duty management procedures
• Experience working to sales or revenue targets

If you are a confident communicator, love delivering excellent visitor experiences, and enjoy the balance of data‑driven administration and on‑site operational work, we’d love to hear from you.