Customer Service Assistant - Zero

As a Customer Service Assistant, you'll be part of a dynamic, fast-paced team, contributing to a positive and friendly work environment. The role offers numerous opportunities for growth within a company that values individuality and invests in its employees. Your hard work will be recognised and rewarded, making it an excellent chance to advance in a supportive setting.

Compass Group UK & Ireland is dedicated to delivering exceptional food, memorable experiences, and essential support services that positively impact the daily lives of millions. From providing outstanding dining experiences and supporting large-scale events to nourishing school children, patients, and workers, Compass focuses on creating safe and thriving environments. Powered by a skilled and motivated team, the company takes pride in investing in its people, offering growth opportunities, and fostering a culture of recognition and innovation.

Compass Group's commitment to excellence is reflected in its position as an industry leader.

This on-site, zero-hours Customer Service Assistant position is based in Newcastle upon Tyne. In this role, you will provide high-quality customer service to support the smooth operation of our services. Key responsibilities include assisting customers with inquiries, ensuring customer satisfaction, and maintaining a friendly and professional attitude at all times. You will collaborate with colleagues to support daily activities, ensure cleanliness and organization, and handle any customer concerns promptly and efficiently.

Flexibility and a focus on delivering exceptional service are essential for this role.

• Strong Customer Service and Customer Support skills to address a variety of client needs effectively
• Proven Interpersonal and Communication skills to build positive relationships and ensure clear interactions
• A commitment to delivering Customer Satisfaction and creating positive customer experiences
• Ability to work collaboratively in a team environment and adapt to dynamic situations
• Previous experience in a customer-facing role is advantageous
• Reliable, self‑motivated, and detail‑oriented
• Barista training is preferred but is not essential as you will be trained on the job
• Flexible for shifts in the upcoming Spring/Summer months
• Excel as a supportive and collaborative team player
• Embrace the excitement of thriving under pressure
• Demonstrate impeccable time management and reliability