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Customer Service Representative
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-03-09
Listing for:
Russell Tobin
Full Time
position Listed on 2026-03-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Customer Service Representative – Newcastle (Onsite) | Contract to Permanent
We are currently hiring for a Customer Service Representative to join a busy contact centre environment supporting a major UK high street banking client.
About the RoleYou will handle inbound customer enquiries relating to personal loan applications and existing loan accounts. This role requires professionalism, confidence, and the ability to work in a fast-paced, KPI-driven environment while delivering excellent customer outcomes.
You will be responsible for supporting contractual service levels and ensuring a high-quality customer experience with a strong focus on first-call resolution.
Working Hours- 37.5 hours per week
- Monday–Friday: 08:00–20:00
- Saturday & Sunday: 09:00–18:00
- Shifts operate on a rotation basis
- No Bank Holiday working
Standard health & safety break
Pay, Annual Leave & Benefits- Basic Salary
- Overtime must be pre-authorised by management
- 25 days annual leave + 8 bank holidays
- Kitchen facilities (fridge, microwave, hot/cold water)
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