Customer Interaction Specialist FTC

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Interaction Specialist – English and German.

As a Customer Interaction Specialist you’ll interact with a diverse range of people, ensuring our guests feel welcomed and valued in a maritime setting. You should be comfortable working in a performance‑driven contact centre environment and confident in your role.

Fluency in German, both written and spoken is preferred, but not essential.

Please note – this role is a Fixed Term Contract for 6 months, working 16 hours per week between 08:00 – 20:00.

• Deliver professional and efficient customer sales and service across all interactions.
• Handle reservations and inquiries via phone, email, chat, and other web‑based solutions to meet customer needs.
• Resolve customer and client queries, requests, orders, and complaints at the first point of contact.
• Proactively reach out to existing and potential customers to promote and upsell products.
• Confidently match and recommend suitable products or services through cross‑selling and upselling opportunities.

The ideal candidate will have previous contact centre experience and be fluent in both English and German (German not essential). Strong proficiency in navigating a PC, excellent keyboard skills, and a clear speaking voice with good telephone etiquette are essential. The role requires excellent communication skills, the ability to build rapport with customers, and a strong team‑oriented mindset. The perfect candidate must be flexible to work various shifts, including evenings and weekends.

Good attention to detail and strong conversational skills are essential for a Customer Interaction Specialist.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday purchase scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
  • Proactive financial, emotional, mental, and physical health care support including face‑to‑face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their families.
  • Huge range of retail discounts from high street and online retailers
  • Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
  • Access to my Strength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
  • Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.