Customer Service Supervisor

Facilities & Customer Service Supervisor

Welcome Break, Keele, J15/16 M6, ST5 5HG

Are you ready to lead a team? We are currently seeking a reliable and motivated supervising cleaner to join our busy motorway services. This hands‑on role includes site shift duty management. Hours of working will be 5 on a 7‑day rota basis, including weekends, Easter/summer/Christmas and bank holidays 14:00–22:00.

• Have some prior experience working in retail or catering as a Team Leader or supervisor
• Be passionate about delivering exceptional customer service.
• Have ambition to go far in their management career.

• £10 on shift meal allowance
• Flexible working patterns to fit your lifestyle
• Immediate start in customer service roles and overtime available
• Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)
• My Welcome Break discounts – savings at hundreds of retailers
• Incentive Schemes
• Career progression from Supervisor to Store Management through brilliant training programmes
• Holiday entitlement that increases with service
• Cycle to work scheme
• Free onsite parking
• Uniform provided – of course!

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well as hotels under the Ramada and Days Inn brands.

But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.