Head of Customer Service Centre: Multi-Channel Leader
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-02-10
Listing for:
Government Recruitment Service
Full Time
position Listed on 2026-02-10
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
A government agency in the UK is seeking a Head of Customer Service Centre to lead their customer contact operations. This role involves driving strategic improvements in service delivery across multiple channels and championing the voice of the customer. The ideal candidate will have experience in managing customer satisfaction metrics, leading teams through change, and modernising customer operations. This position offers robust benefits, including generous annual leave and pension contributions.
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