Customer Service Team Lead - Banking; On-Site
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-01-26
Listing for:
Russell Tobin
Part Time
position Listed on 2026-01-26
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Location: Newcastle upon Tyne
A leading recruitment agency is seeking an experienced Customer Service Supervisor for the Newcastle Contact Centre. The role involves leading a team of over 10 colleagues to provide exceptional service for a major UK high street bank. You will coach and guide your team to meet performance targets in a fast-paced environment. Working hours include a 37.5-hour week, with shifts rotating within a 6-week schedule.
Bank Holidays are non-working days, providing a balanced work-life schedule.
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