Operations Executive

Operations Executive

Final date to receive applications: 8 February 2026

Department: Client Onboarding

Employment Type: Permanent - Full Time

Location: Newcastle upon Tyne

Reporting To: Head of Client Onboarding

Compensation: £28,000 - £30,000 / year

We’re looking for an Operations Executive to help new customers get up and running with Capture Expense. You’ll deliver onboarding and training, support early customer success, and contribute to improving how we onboard as we grow. This is a great opportunity for someone who is curious, customer-focused, and excited to grow their career in a fast-paced SaaS environment.

You can find our modern offices situated within Hoults Yard on the edge of the Ouseburn Valley with its flourishing creative networks, abundant local heritage and lively social scene. Hoults Yard is a vibrant community which includes quirky cafés, leisure facilities and other local businesses.

In this role, you’ll support new customers through every stage of their onboarding journey, delivering engaging training sessions and providing timely, professional support as they get started with Capture Expense. You’ll build strong relationships with clients, gather feedback and insights, and work closely with internal teams to ensure a smooth and positive experience. Alongside customer-facing work, you’ll help create and maintain onboarding resources such as training videos, guides, and help centre content, while also identifying opportunities to improve onboarding processes.

As part of a growing team, you’ll collaborate across the business and play an important role in shaping how customers adopt and succeed with our platform.

You’re a confident, professional, and customer-focused individual who thrives in client-facing situations. You communicate clearly, learn quickly, and enjoy understanding new technology and SaaS solutions. Highly organised and attentive to detail, you approach challenges with a proactive, can‑do mindset and adapt easily to changing priorities. You work well as part of a team, supporting colleagues across the business, and take pride in delivering a positive experience for customers.

Experience in customer service, training, or SaaS is a plus, and you’re comfortable leading online or in-person training sessions.

At Cintra, we firmly believe that our employees are the cornerstone of our success, and investing in their growth is synonymous with investing in the future of our company. As part of our commitment to nurturing our team, we are proud to offer:

• A competitive salary
• Opportunity to work directly alongside an industry leading PE backed leadership
• Hybrid and flexible working arrangements supporting your work-life balance
• Employer matched pension contribution to 5%
• Wellbeing support through our company paid cash plan and employee assistance program which includes spa and gym discounts
• Onsite discounted parking
• And more!

We go the extra mile to strategically invest in our employees by providing them with invaluable learning opportunities to propel their careers forward. Our commitment to continuous employee training ensures that knowledge remains up‑to‑date, skills stay sharp, and confidence continues to grow. We firmly believe in empowering your workforce with the tools they need to thrive and succeed.