Customer Support Leader — Regulatory & CX
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-01-15
Listing for:
LeoVegas Group
Full Time
position Listed on 2026-01-15
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Location: Newcastle upon Tyne
A leading gaming company in the UK is seeking a Head of Customer Support to lead first-line operations and ensure top-notch service quality. This pivotal role requires oversight of UK teams providing chat, email, and phone support, ensuring regulatory compliance, and acting as a liaison with commercial functions. Ideal candidates will have at least 3 years’ experience in iGaming, strong leadership skills, and a robust understanding of UKGC regulations.
Additionally, a focus on customer insights to drive improvements is essential. A hybrid working model and comprehensive benefits are offered.
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