Customer Service Advisor - Out of Lates

Want to beat the January blues? Why not apply for an exciting new job!

If you are a positive person who thrives off helping people, remains calm under pressure and can deliver a first‑class customer service, we want to hear from you! The opportunities we have are out of hours, which means you could see yourself earning more money with our generous shift enhancements.

• Monday - Friday: 12noon - 8pm (12.30 start on a Thursday)
• Monday - Friday: 3pm - 11pm (3.30pm start on a Thursday)
• Monday - Friday: 4pm - midnight (4.30am start on a Tuesday)
• Saturday and Sunday rotating hours: 7am-5pm, 8am-6pm and 11am-9pm. This pattern includes working every bank holiday including Christmas Day and New Years Day. This pattern is 19.92 hours per week, but can be topped up to 37 hours with some additional weekday shifts. The weekend patterns are inclusive of 4 additional hours each month during office hours (for training, team meetings etc which you will be required to attend).

Driving and having access to a car is not essential however if you rely on public transport you must be able to get to and from the office if you are considering a pattern than runs outside of the public transport timetables.

The Contact Centre, based in Longbenton, answers queries for anything related to Newcastle City Council; these can range from reporting repairs to helping vulnerable customers following a fall.

Working for Newcastle City Council will give you a supportive employer with regular contact with your manager helping you every step of the way and a comprehensive training program to enable you to feel confident in your role. The Contact Centre is based in a great location no matter how you commute, a Lidl next door and excellent public transport links.

• A competitive salary
• Local Government Pension Scheme
• Range of staff benefits such as salary sacrifice home electronics scheme
• Full training and support, including access to our Health Assured Employee Assistance Programme
• Access to internal job opportunities

The planned start date for the roles will be in March 2026.

Please note the recruitment will involve a telephone sift prior to a recruitment day. The telephone interviews are planned to take place week commencing 9th February with successful applicants being invited to a recruitment day taking place week commencing 16th February. These dates are subject to change.

Apply online at , select “Apply Now” and complete our online application form. Before completing the form, please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.

If you have any queries about the role, please contact Helen Dunbar at h

If you are looking for day shifts or earlies please apply for our other live advert (vacancy no. 290163)