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Customer Service Supervisor
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-01-11
Listing for:
Randstad Digital
Full Time
position Listed on 2026-01-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Customer Service Supervisor
6 Months contract + possible extension of becoming permanent
Newcastle – Office Based
37.5 hours a week
£18.00 per hour
A well‑established, pioneering consultancy firm is seeking experienced Customer Services Supervisors to join a high‑profile client in Newcastle. This role is focused on driving operational excellence and providing world‑class support to end‑users.
Responsibilities- Act as a point of support on the floor, resolving complex queries and turning escalations into learning opportunities.
- Manage and motivate a team of 10, fostering a high‑performance culture through regular huddles and honest feedback.
- Drive results by monitoring KPIs and providing real‑time coaching to enhance colleague skills and conduct.
- A background in high‑volume contact centres, ideally within Financial Services or FCA‑regulated environments.
- A track record of succeeding in fast‑paced environments where priorities shift quickly.
- Strong problem‑solving abilities, a keen eye for detail, and proficiency …
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