Customer Services Supervisor

Customer Services Team leader

+6 month contract with the option to go permanent

+On site in Newcastle

+ 16 - 22 ph

Skills:

• Team leading experience
• Customer Services
• Call centre experience
• Ideally within financial services

We are seeking a passionate and committed Team Supervisor to join our Customer Service Department. This role suits an ambitious leader who thrives in a fast-paced contact centre environment and is driven to deliver excellent customer service.

Reporting to the Customer Service Operations Manager
, you will lead and coach a team of around 10 colleagues, driving performance, engagement, and service excellence. You will set clear objectives, manage performance, handle escalations, and support the day-to-day running of the Contact Centre to ensure service levels are consistently achieved.

• Manage the daily performance of a team of c.10 Customer Service colleagues
• Coach and develop colleagues to improve performance and capability
• Handle complex and escalated customer enquiries
• Support service levels by taking customer calls when required
• Monitor adherence, attendance, and schedules
• Communicate business updates and drive continuous improvement

• Contact Centre experience
• People management and coaching experience essential
• Experience in a fast-paced environment
• Financial Services or regulated environment experience desirable

If you'd like to discuss the Customer Services Team leader role in more detail, please send your updated CV to (url removed) and I will get in touch.