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Service Advisor

Job in Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listing for: BMW Group Retail
Full Time position
Listed on 2026-01-10
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, HelpDesk/Support, Customer Service Rep, Technical Support
Salary/Wage Range or Industry Benchmark: 29000 - 34000 GBP Yearly GBP 29000.00 34000.00 YEAR
Job Description & How to Apply Below
Location: Newcastle upon Tyne

Lloyd Newcastle is looking for a Service Advisor.

Your role

Salary: £29,000 with OTE of £34,000

Hours:

40 hours per week

Role responsibilities:

  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
  • Advising on technical queries/issues.
  • Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
  • Sell customer repairs/parts etc., and finalising the invoice on completion.
Your profile

An ideal Service Advisor will hold the following skills and experiences:

  • Motivated, with a proactive approach to customer service.
  • Enjoy the challenge of influencing the success of the Service department.
  • Excellent interpersonal and organisational skills and be well presented.
  • Must be IT literate, and a working knowledge of Kerridge would be advantageous.
Rewards
  • 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
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