Customer Services Teamleader

Customer Services Team Leader

Contract: 6‑month contract with the option to go permanent.

Location: On site in Newcastle.

Pay: £16‑£22 per hour.

• Team leading experience
• Customer services
• Call centre experience
• Ideally within financial services

We are seeking a passionate and committed team supervisor to join our customer service department. This role suits an ambitious leader who thrives in a fast‑paced contact centre environment and is driven to deliver excellent customer service.

Reporting to the Customer Service Operations Manager, you will lead and coach a team of around 10 colleagues, driving performance, engagement, and service excellence. You will set clear objectives, manage performance, handle escalations, and support the day‑to‑day running of the contact centre to ensure service levels are consistently achieved.

• Manage the daily performance of a team of ~10 customer‑service colleagues.
• Coach and develop colleagues to improve performance and capability.
• Handle complex and escalated customer enquiries.
• Support service levels by taking customer calls when required.
• Monitor adherence, attendance, and schedules.
• Communicate business updates and drive continuous improvement.

• Contact centre experience.
• People management and coaching experience essential.
• Experience in a fast‑paced environment.
• Financial services or regulated environment experience desirable.

If you'd like to discuss the customer services team leader role in more detail, please send your updated CV to (url removed) and I will get in touch.