Customer Service Supervisor

Job Description

Join to apply for the Customer Service Supervisor role at DXC Technology

Do you want to work for a company that delivers excellence for our Customers and Colleagues?

We are a company focused on new core values:

• Deliver
• Collaborate
• Community
• Care
• Do the right thing

At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers and colleagues, contacting us with financial enquiries and requests about their loan account. We also provide support to our client’s loan product finance team.

We are looking for colleagues to join our team of Customer Service Supervisors leading around a team of 10 Customer Service Agents, helping them thrive in a fast-paced, customer-focused environment.

• Coaching, motivating, and developing your team to deliver outstanding service.
• Managing performance, attendance, and adherence to schedules.
• Handling complex or escalated customer enquiries with professionalism and empathy.
• Supporting service levels by leading from the front—taking calls when needed.
• Driving continuous improvement through feedback, communication, and collaboration.
• Promoting a positive, inclusive, and high-performing team culture.

• Customer-obsessed and passionate about service excellence.
• A natural leader—approachable, motivational, and a great communicator.
• Analytical and solutions-focused, with sound judgement.
• Reliable, conscientious, and self-motivated.
• Skilled in administration and IT (Excel, PowerPoint, MS Office).
• Experienced in coaching and managing people in a contact centre or fast-paced environment.
• Ideally familiar with financial services and supporting vulnerable customers.

The role is office based at Cobalt Business Park, Mercury House. There is the possibility of hybrid working after the first 6 months. Induction training is 6 weeks—3 weeks classroom-based followed by 3 weeks on the job.

We try to have fun, with quizzes, competitions and challenges where we raise funds for our chosen charities/good causes.

Your working hours will be between 8am –8pm, Monday to Friday, with Saturday & Sunday working 9am – 6pm in a 5‑week rotation.

• Competitive Salary.
• Incentive Scheme.
• Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme and more.
• Mental health first aider’s support.
• Plus, a lot more on offer.

DXC Technology (NYSE: DXC) helps global companies run their mission‑critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organisations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of an illegitimate recruiting process. DXC does not make offers of employment via social media networks and never asks for any money or payments from applicants, nor does it ask a job seeker to purchase IT or other equipment on our behalf.

More information on employment scams is available HERE.

Mid‑Senior level

Full‑time

Other

IT Services and IT Consulting

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