Customer Service Advisor - Sales

Customer Service Advisor – Sales and Distribution

Jewson – Newcastle Upon Tyne, England, United Kingdom

7:00 – 5:00 Monday to Friday (Part Time / Flexible working applicants welcomed)

• Get to know our product lines and services to make the most of all customer interactions in line with our JPS values
• Develop great relationships with new and existing customers (face to face and over the phone), understand their needs and provide proactive advice and solutions for the best experience possible
• Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
• Keep the branch and yard looking clean and tidy, making a great first impression on our customers
• Maintain stock levels, carrying out regular stock counts
• Work with colleagues to suggest improvement opportunities

• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance – automatic lump‑sum death in service benefit of 2× your basic salary, increased to 4× with minimum 4% contribution to the Stark Building Materials Retirement Savings Plan
• Work Perks – platform with high street and online discounts via Reward Gateway
• Aviva Digicare+ Workplace App (digital GP, second medical opinions, mental health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2
  
  Work, Benenden Healthcare, Critical Illness Cover
• Employee Discount
• Refer a Friend scheme
• Wellbeing Centre via Work Perks
• New Reward and Recognition programme – launching soon!

• Previous industry experience preferred but not essential
• Experience in a customer‑facing environment
• Passion for working with people
• A positive can‑do attitude

At JPS, we’re proud to be part of Stark Building Materials UK and dedicated to providing top‑quality products and exceptional service to our customers. We’re a friendly and collaborative team, passionate about what we do and committed to doing it well.