Customer Advisor

Location: Newcastle upon Tyne

Join to apply for the Customer Advisor role at Lookers Motor Group Limited

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands and selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. Our people are our greatest asset, and we invest in a leading rewards and benefits package to support your career, wellbeing, and life outside of work.

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Working Hours: 40 hours per week, rota‑based
📅 Operating

Hours:

Monday to Friday: 9:30 AM – 6:00 PM
📢 Reports to: CCC Team Leader / Manager
🤝 Key Relationships: Aftersales Teams, Dealership Colleagues
OTE up to £30,000

Be the Voice of Lookers – Join Us as a Customer Advisor

Are you a customer‑focused communicator with a passion for delivering high‑quality service? Our Customer Contact Centre is growing, and we’re looking for motivated Customer Advisors to help shape the future of customer engagement at Lookers – driving bookings, delivering exceptional service, and supporting key sales and aftersales activity.

As a Customer Advisor
, you’ll be the front line of interactions with our customers – handling calls, emails, live chats, and digital enquiries. You’ll use technology and product knowledge to turn opportunities into bookings and ensure every interaction reflects our brand values and high standards.

What You’ll Be Doing Service & Aftersales Support

• Book essential maintenance efficiently and accurately via outbound calls
• Promote and sell service plans to retain customers
• Identify upsell opportunities during booking
• Provide consistent and professional responses to all enquiry types

Customer Experience Delivery

• Maintain a friendly, engaging, and helpful tone across all channels
• Ensure customer service aligns with Lookers and manufacturer standards

Quality & Performance

• Meet or exceed performance expectations across outbound activity
• Maintain high‑quality notes, recall checks, and accurate data entry
• Act as an extension of the dealership team – both sales and aftersales
• Support lead generation for new/used vehicle sales

Technology & Processes

• Use Lookers systems and CRM platforms efficiently
• Keep up to date with brand, product, and system training
• Ensure GDPR compliance and data accuracy in all interactions

Working with Others

• Build supportive relationships with colleagues and dealership teams
• Take ownership of problems and follow them through to resolution
• Champion a positive, collaborative, and customer‑focused culture

Learning & Development

• Complete all mandatory Lookers and manufacturer training
• Stay updated on changes in product offerings, FCA guidelines, and legislation
• Continuously improve your communication, organization, and sales skills

What We’re Looking For

• Previous experience in a customer service, contact centre, or sales environment (preferred)
• Strong communication skills – written and verbal
• Confident working with technology and CRM systems
• Target‑driven mindset with attention to detail
• Team player who enjoys helping others and learning new skills
• Flexibility to work on a rota including weekends and bank holidays

Why Join Lookers?

At Lookers, we pride ourselves on creating a dynamic, inclusive, and supportive environment where our people thrive. As a Customer Advisor, you’ll be empowered to make a difference every day – with the tools, training, and team spirit you need to succeed. There’s never been a more exciting time to be part of our transformation.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eye‑care vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life’s most challenging moments

Financial Wellbeing

• MyView Pay Now – access a portion of your pay as you…