Apprentice Customer Service Advisor

Overview

Location: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ
)

Contract: Full time:
Permanent

Salary: £21,620 per year

Hourly rate: £11.08

Start Date: October 2025 onwards

Company: EE

About the role: Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.

We are looking for someone who can come from any background and has the energy, talent and ambition to launch an amazing career  will receive training towards an NVQ and enjoy the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team at EE; we are a family, and this ethos includes our customers too. Your role will be to make sure our customers receive an exceptional and personal service every single time.

Development: We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Inclusivity: We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. EE welcomes all ages, races, sexualities, disabilities, religions and gender identities, and we celebrate diversity at all levels.

We operate a personal environment and aim to treat you as you want to be treated.

What we’re looking for:

• Possess energy, ambition and a desire to start a career in customer service.
• Be comfortable learning and developing through training toward an NVQ.
• Have a mindset to provide exceptional, personal service to customers.

• Being part of the EE family with numerous benefits, including:
• Salary of £21,620.00 per year
• Online GP available to you and your immediate family, 24/7, funded by EE
• Market leading paid carer’s leave for carers
• Family leave with equalised maternity, paternity and adoption leave
• Discounts on EE & BT products (mobile and broadband)
• Career development support to help you shape your path
• Season Ticket Travel Loan
• Volunteering days to support your local community
• Optional Private Healthcare and Dental

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!