Claims Handler

Serving our customers, communities, and planet a little better every day.

Salary: £25,000 + annual bonus and benefits

Work Level: 1

Location: Newcastle, hybrid*

Working hours: 36 hours per week.

Shift: Mon – Fri (36 hours per week): shifts between 08:00
-17:00 (please note these shifts may revert to 08:00
-19:00 Monday to Friday and 08:00
-13:00 on Saturdays (1 in
3) at some point.)

Training: You’ll start your journey with 6 weeks of training to give you the best start and tools in your career. Training will be office based & Monday to Friday 09:00
-17:00.
* Once competent in role you’ll have the opportunity to move to hybrid working, if certain criteria is met.

Closing date: 27th January 2026 at 5pm.

• Proactively offering the benefits of using our network of repairers and hire providers to ‘non fault’ third parties.
• Using a variety of communication approaches to contact third parties to help them manage their predicament, building rapport and a positive relationship to help deliver the right outcome for the third party and our organisation.
• Negotiating effectively with third party stakeholders and suppliers to ensure a ‘fair settlement’ is achieved for both the third-party claimant and our organisation.
• Proactively managing the department priorities such as monitoring ongoing hire and repair.
• Identifying and reporting any concerns in relation to potential fraud or instances of identified fraud, act as appropriate.
• Negotiating effectively to control costs.

• Ability to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome.
• Demonstrable ability to show empathy when dealing with difficult situations, maintaining a professional and caring approach.
• Ability to take ownership for own decisions within the established authority limits and parameters.
• Ability to think creatively to identify and manufacture/develop solutions to meet customer and business needs.
• Excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.
• Showing good planning, prioritising and organisation skills.
• A positive attitude and a flexible & resilient approach to change and team working.

• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks.
• Enjoy the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as you Earn share schemes.

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Interviews are expected to be held from January 2026.

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!