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Quality and Compliance Analyst

Job in Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listing for: Virgin Money
Full Time position
Listed on 2026-01-16
Job specializations:
  • Business
    Data Analyst, Regulatory Compliance Specialist
Salary/Wage Range or Industry Benchmark: 26400 - 33000 GBP Yearly GBP 26400.00 33000.00 YEAR
Job Description & How to Apply Below
Location: Newcastle upon Tyne

Business Unit :
Customer Support Salary range : £26,400 - £33,000 per annum

DOE?+ benefits Location : UK Hybrid - Leeds / Gosforth / Glasgow Contract Type :
Permanent

Our Team

The world is changing and so are we. That is why we are a home for the courageous. We reward those who push themselves, but we know you would do it anyway. You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen. We're looking for a professional and efficient individuals to work closely with the teams across our Financial Care Team to ensure we are providing a superior customer service.

What

you'll be doing
  • Responsible for undertaking quality and competence testing across Financial Care Team in line with the framework and methodology. Including Regulatory requirements, the Consumer Duty Principle, cross cutting rules and outcomes.
  • Providing assurance over the fairness, appropriateness and quality of customer outcomes reached, ensuring testing and associated results are centrally and consistently recorded, with timely feedback provided to relevant stakeholders within the business.
  • Focusing on driving improvements in customer outcomes.

Responsible for performing effective trend and root cause analysis to identify and highlight where good outcomes...

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