Quality and Compliance Analyst

Business Unit :
Customer Support Salary range : £26,400 - £33,000 per annum

DOE?+ benefits Location : UK Hybrid - Leeds / Gosforth / Glasgow Contract Type :
Permanent

The world is changing and so are we. That is why we are a home for the courageous. We reward those who push themselves, but we know you would do it anyway. You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen. We're looking for a professional and efficient individuals to work closely with the teams across our Financial Care Team to ensure we are providing a superior customer service.

• Responsible for undertaking quality and competence testing across Financial Care Team in line with the framework and methodology. Including Regulatory requirements, the Consumer Duty Principle, cross cutting rules and outcomes.
• Providing assurance over the fairness, appropriateness and quality of customer outcomes reached, ensuring testing and associated results are centrally and consistently recorded, with timely feedback provided to relevant stakeholders within the business.
• Focusing on driving improvements in customer outcomes.

Responsible for performing effective trend and root cause analysis to identify and highlight where good outcomes...