Channel Partner Success Executive

The Channel Partner Success Executive provides essential administrative, coordination, and operational support to our Channel Partner Managers (CPM’s) operating across Europe. The purpose of this role is to ensure that CPM’s receive timely information, materials, and organisational support so they can focus on achieving commercial objectives. The role acts as a central point of contact for routine queries, supports campaign and asset distribution, and maintains structured documentation and communication flow between CPM’s and internal teams.

• Serve as the first point of contact for CPM’s and respond to general operational queries.
• Provide accurate product information, corporate documents, and sales materials as requested.
• Track incoming requests and ensure timely follow‑up and resolution.
• Escalate issues appropriately to internal teams when required.

• Distribute marketing assets, toolkits, updates, and launch materials to CPM’s.
• Maintain trackers to ensure all markets receive required campaign information.
• Ensure the correct versions of materials are provided for each country/agent.
• Provide practical guidance to CPM’s during campaign activation.

• Arrange meetings, calls, training sessions, and routine check‑ins with CPM’s and internal stakeholders.
• Coordinate small‑scale logistics such as shipment of marketing materials or supporting documentation.
• Prepare meeting agendas, minutes, and follow‑up actions when required.
• Manage and maintain shared calendars, inboxes, and communication logs.

• Maintain well‑structured folders, trackers, and shared document libraries.
• Keep market and agent information up to date, including distribution lists and contact sheets.
• Ensure internal systems (e.g., CRM, SharePoint) are updated with relevant information.
• Support basic administrative tasks such as purchase order preparation, expense documentation, and file management.

• Liaise with Marketing, Education, Operations, and Customer Support to source accurate information and materials.
• Support internal teams by providing timely updates from the field where relevant.
• Ensure clear communication flow between agents and central functions.
• Escalate complex issues appropriately while maintaining ownership of routine enquiries.
• Strong organisational and administrative skills
• Excellent written and verbal communication (English a must)
• Ability to manage multiple tasks with accuracy
• High attention to detail
• Proficiency in Outlook, Excel, and shared platforms (e.g., Teams, SharePoint)
• Ability to work independently and handle confidential information
• Service oriented and responsive
• Reliable, dependable, and consistent
• Strong interpersonal skills and professional communication
• Able to prioritise effectively and work at pace

• Timeliness and accuracy of responses to Channel Partner Manager requests
• Quality and organisation of documentation, trackers, and shared materials
• On‑time distribution of campaign and marketing assets
• Effective coordination of meetings, logistics, and follow‑up actions
• Clear communication flow between agents and internal teams