Professional Standards Administrator

Location:

Forth Banks Police Station, Newcastle Upon Tyne (Office Based) Hours/

Contract:

30 hours (over 4 days) 12 month Fixed-Term/Secondment Opportunity Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Professional Standards Department as a Support Services Administrator.

Our Professional Standards Department ensures all Northumbria Police staff adhere to the Code of Ethics and the Standards of Professional Behaviour. We have a fantastic opportunity to join our team, providing a range of administrative and complaints management support. Our department is crucial in improving public service and promoting ethical behaviour, so we’re looking for a professional, dedicated individual to join our busy team.

Managing complaints in a timely and accurate manner is of the highest importance to our Force. By doing so, we build and maintain community confidence and support members of the public when they raise a concern. In the Support Service Assistant role, you’ll help efficiently record complaints and ensure administrative tasks are carried out with complete confidentiality.

This is a challenging role where you’ll also interact with members of the public who may sometimes be upset or unsure of how to express their dissatisfaction. You’ll need to be resilient and able to show empathy under pressure. This is a unique area of the force where you’ll need a high level of integrity and the ability to balance a heavy, fast-paced workload.

If you enjoy being super organised and staying busy with tasks, this could be the perfect role for you.

• Handle and process both paper and electronic mail, ensuring force policies are adhered regarding data protection and confidentiality.
• Provide friendly telephone support to key stakeholders, the public, and colleagues.
• Manage and update national (Centurion) and local databases to support the Department, the Independent Office for Police Conduct, and the Office of the Police Crime Commission.
• Track and record complaints processes to ensure timely responses and prepare correspondence.

Sound interesting? For further information, and to support your application, please view thejob description.

• Administration experience in a professional setting.
• Excellent IT skills, with the ability to navigate and use multiple systems simultaneously, and strong proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint).
• Excellent customer service and communication skills, able to communicate to people on all levels.
• Strong problem-solving abilities and decision-making initiative.
• Ability to prioritise tasks, facilitating an efficient and effective complaints process.
• Team player with experience handling confidential information.

We know it’s important for you to feel that…