Graduate Recruitment Support Officer

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As Graduate Recruitment Support Officer you will play a vital role in supporting graduate employability by contributing to the delivery of smooth, responsive, and high‑quality services for students and industry partners.

You will help enhance the student experience by ensuring graduate recruitment processes run efficiently, digital tools are used effectively, and key engagement activities are supported across the team.

In this role you will:

• Manage graduate recruitment enquiries through the Customer Relationship Management (CRM) system, ensuring accurate triage, timely responses, and high‑quality service to students and industry partners.
• Oversee job submissions in Career Hub, reviewing, verifying, and maintaining the accuracy of listings to ensure compliance with requirements.
• Produce clear, data‑driven reports that capture trends, activities, and outcomes, drawing on information from the CRM, SharePoint, and related systems.
• Contribute to continuous improvement by refining workflows, streamlining administrative processes, creating templates, and supporting the development of training and process documentation.
• Assist with industry engagement activities, including supporting on‑campus events that connect students with employers.

This contingent position is full time and will be located at the Callaghan Campus (Awabakal land).

You will have:

• Strong technical capability across digital platforms, with experience using CRM systems (Microsoft Dynamics highly desirable), and confidence working with reporting tools, SharePoint and data extraction.
• Excellent communication skills with the ability to work effectively with industry partners, students, and internal stakeholders.
• A proactive, improvement‑focused approach with the ability to analyse processes, solve problems, and implement practical solutions that enhance efficiency and service delivery.

The remuneration for this position is Higher Education Worker Level 5+ 17% superannuation and is commensurate with skills and experience.

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• 17% super and salary packaging.
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
• Discounts on private health insurance, gym memberships, software, travel and more.
• A range of support and wellbeing programs.

For more information on benefits and conditions, please follow this link.

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world‑leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Important information before you apply:

• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the criteria listed below (these may differ slightly from the Position Description, please only respond to the below in your application).