Administration Assistant

Administration Assistant

The closing date is 02 February 2026

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Secretarial Team within the Dermatology Department for a Band 2 Administration Assistant. The post holder will be required to provide an efficient administrative service to the clinicians and their teams.

The successful candidate will work within a team of secretarial staff, but also have the ability to work independently. They will be required to follow Policies and Procedures.

The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.

• Interview date: 19th February 2026
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

This role involves working closely with patients, medical and nursing staff. Post holders will be required to provide an efficient administrative service.

The role will include:

• Talking to patients over the telephone and ensuring their queries are dealt with efficiently
• Keeping VR dictation and typing up to date for the clinical team
• Opening and distributing post
• Making ad‑hoc appointments
• Ad‑hoc admin duties as requested by the clinical team

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

• To support the provision of an efficient admin and clerical service within the operational services department.
• To ensure patient documents are prepared, updated and available in a timely manner.
• Provide information to patients, relatives and staff.
• Deal with telephone enquiries promptly.
• To ensure that data input is amended as necessary

• English and Maths at GCSE or equivalent (GCSE 9 – 3 or C or Functional/Key Skills Level
  2)

• Experience working in a patient/public environment in an administration or clerical role.
• Previous experience working within the NHS

• IT skills to include office software packages.
• Keyboard skills and Text Processing ability.
• Good communication skills both written, verbal and telephone skills.
• NHS software packages. Knowledge of Systm One, eRecord

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust