CBS Assistant

Serving our customers, communities, and planet a little better every day.

Salary: From £25,200 + annual bonus & benefits

Work Level: 1

Location: Newcastle

Office Attendance: Our roles are hybrid, however the current shift pattern means you should be able to travel to and work from our Newcastle office one full week in three.
Closing Date - Applications close 30th January 2026

We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

We’re recruiting a Claims Business Support Assistant in our Newcastle Office. You’ll provide administrative support to the Home and Car Claims Functions.

You may use standard and specific guidelines and procedures to complete tasks. You’ll understand when to seek help and/or escalate to a more senior role. Ideally requires familiarity with the call centre systems and knowledge of the insurance claims products and services.

• A general administration function in a busy team, being able to multi‑task, adapt and use various IT applications on a daily basis.
• Developing, adhering to and maintaining excellent procedural or technical skills.
• Operational Compliance. Following a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Organising and prioritising own work schedule each day in line with changing priorities.
• Document Management – maintaining files and records, including some lifting of boxes for post and document disposal.
• Accurate data input into various claims systems.
• Highlighting any customer issues identified via daily processes.
• Using stand‑alone supplier portals on a daily basis to instruct, update or make payments to support our customer claims.

• Accountability. Being accountable and adaptable to meet commitments.
• Ability to communicate effectively & deliver multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Ability to build strong team relationships and deliver customer‑centric solutions.
• Knowledge of and adheres to the most effective and efficient processes to get things done, with a focus on accuracy and continuous improvement.
• Ability to relate openly and comfortably with diverse groups of people.
• Good and timely decision‑making skills, that keep the organisation moving forward.
• Ability to manoeuvre comfortably through complex policy, process and people‑related organisational dynamics. Works in a way that aligns with the culture.

• Actively seeks ways to grow and be challenged using both formal and informal development channels.
• Demonstrates Self‑Awareness.
• Plans and prioritises work to meet commitments aligned with organisational goals.
• Knowledge of call centre systems and insurance claims products and services.

• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family‑oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8‑week paid paternity leave.
• A place to get on – take advantage of our ongoing learning opportunities and award‑winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as you Earn share schemes.

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive…