Medical Receptionist

We are looking for an enthusiastic candidate to join our team at Benfield.

• Ensure that patients are received in a courteous, reassuring and non-judgemental manner.
• Ensure that patients needing urgent attention are seen in a logical and non-disruptive manner.
• Explain practice arrangements to new patients and those seeking temporary help.
• Ensure that correct procedures are carried out.
• Undertake a wide range of clerical tasks, having excellent keyboard skills and knowledge of word processing and data inputting.
• Work on one’s own initiative and act as the first point of contact for the building in which the practice is based.
• Provide administrative and secretarial support to the Practice.
• Work with minimum supervision within the parameters of this job description.
• Act as a team member and be part of the multi-disciplinary team.
• Open and lock up the practice premises and maintain security in accordance with Practice protocols.
• Provide appointment booking service by phone and face-to-face and administer the appointment booking system.
• Prepare repeat prescriptions in accordance with the practice policies and protocols.
• Answer patient enquiries with support from other practice staff as necessary.
• Undertake all tasks associated with the day‑to‑day running of the computer system, including links with patient services.
• Process and distribute incoming and outgoing mail.
• Keep the reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter.
• Advise patients of relevant charges, accept payments and issue receipts.
• Liaise with other receptionists in the organisation of clinics.
• Attend practice meetings.
• Clear and re‑stock consulting rooms as required.
• Make tea/coffee and perform occasional errands as requested.
• Participate in training, audits and risk assessments as and when appropriate.
• Ensure all duties are carried out to the highest possible standard and in accordance with any current quality initiatives.
• Depending on the Assistant Practice Manager and Practice Manager, undertake other administrative duties necessary to support the smooth running of the Practice.
• Maintain a safe and healthy environment for patients, visitors and staff.

The surgery serves a population of around 10,000 patients and is very busy.

We regularly organise staff outings, welcome medical students throughout the year, and offer a variety of patient groups such as craft groups, table tennis and an on‑site allotment.

• NA
• Experience working with Systmone

• NA
• NA

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the Disclosure and Barring Service (formerly known as CRB) is required to check for any previous criminal convictions.