Trilingual; English​/Lithuanian​/Russian First Response Advisor

Trilingual(English/Lithuanian/Russian)
First Response Advisor

Location:Newcastle City Centre

Salary:£22,250perannum

Contract:Full-time,Permanent

Weareseekinga
trilingual

First Response Advisor (English/Lithuanian/Russian) tojoinabusylegalteamin

Newcastle City Centre .Thisisanexcellentopportunityforsomeonewithstrongcommunicationskillsandaprofessionalmannertobecomeanintegralpartofourclientcareteam.

Thesuccessfulcandidatewillactasthefirstpointofcontactfornewandexistingclients,handlingenquiriesinallthreelanguages.

Youwillplayakeyroleinensuringthatclientinformationisaccuratelycapturedandthateachenquiryismanagedefficientlyandwithcare.

• Client Communication:Answerincomingcallsandemails,providingclearandprofessionalinformationin
  English,Lithuanian and Russian
  ,dependingonclientneeds.

• Attendance Taking:Recordaccuratedetailsofclientenquiriesandattendancenotesforthe First Response Team ,ensuringinformationisloggedcorrectly.

• Client Support:Assistclientswithinitialqueriesanddirectthemtotheappropriatedepartmentorlegalteammember.

• Case Administration:Updatecasemanagementsystemswithrelevantclientdataandmaintainaccurateandconfidentialrecords.

• Team Coordination:Workcloselywithcolleaguestoensureasmoothclientjourneyandseamlesshandoverofinformation.

• Compliance:Ensureallcommunicationanddatahandlingmeetthefirm’scomplianceandconfidentialitystandards.

• Fluentlanguageskillsin English,Lithuanian and Russianareessential
  ,astheroleinvolvessupportingclientswhocommunicateintheselanguages.

• Excellentcommunicationandinterpersonalskills,withtheabilitytohandlesensitiveinformationwithdiscretion.

• Strongattentiontodetailandaccuraterecord-keeping.

• Confidentworkinginafast-pacedofficeenvironmentandmanagingmultiplepriorities.

• Previousexperienceinanadministrative,call-handlingorcustomerservicerole—ideallywithinalegalorprofessionalservicesenvironment—isdesirablebutnotessential.

NRGisanequalopportunitiesemployercommittedtopromotingadiverseandinclusiveworkplace.

Weopposeallformsofunlawfulorunfairdiscriminationonthegroundsofanyprotectedcharacteristic.

Ouraimistocreateanenvironmentthatencouragesdiversity,buildsonindividualdifferences,andrespondsequitablytotheneedsofall.

Weproactivelytakestepstofulfilourlegalobligations,remove barriers,monitorforfairness,reflectthecommunitiesweserve,andenforceazero-tolerancepolicyforbreachesofour

Equality and

Diversity policy.