Technical Solutions Engineer

Technical Solutions Engineer – Wingubox Ltd

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Wingubox is a Kenyan-based software company located in Westlands.

Wingubox's mission is to empower today's business owners and managers to operate professionally, effectively, and efficiently through cutting‑edge software technology.

• Offered Salary: KES +/Month
• Experience:
  
  4 Years
• Industry: Software and Internet
• Qualification:
  
  University/College Degree

We are looking for a Technical Solutions Engineer to join our team. This person will manage key client engagements, oversee technical support, and contribute directly to product development initiatives. The role is ideal for a professional with proven experience in technical solution delivery, software support, integrations, and cross‑functional collaboration. We foster a collaborative, growth‑minded, and impact‑driven culture where each team member is encouraged to learn, innovate, and contribute meaningfully to the solutions we build.

• Business Development – 25%
• Customer & Technical Support – 25%
• Software development – 50%

• You will own the full client engagement cycle, from lead qualification to closing: develop proposals, technical documentation, and client‑specific solution materials.
• You will deliver consultative virtual and onsite product demonstrations that communicate value clearly & strengthen the sales pipeline through proactive outreach, follow‑ups, and relationship building.
• You will collaborate with internal teams to align client needs with product capabilities & serve as the primary technical point of contact for assigned clients.
• You will troubleshoot complex technical issues and provide structured, well‑documented solutions & conduct end‑to‑end system configuration and onboarding setup for new clients.
• You will provide technical guidance during implementation, rollout, and ongoing client adoption & mentor junior team members on support processes, troubleshooting, and best practices.
• You will execute integration projects involving APIs, third‑party systems, and hardware devices: integrate biometric devices (ZKTeco, Hik Vision, and others) with attendance workflows.
• You will contribute to feature development and enhancements on React Native mobile applications (Android & iOS).
• You will support maintenance, upgrades, and module improvements on the Community platform (Python backend Vue frontend).
• You will collaborate closely with product and engineering teams to drive efficient development cycles.

• Manages client relationships with confidence and delivers high‑quality engagements.
• Resolves technical issues promptly, accurately, and with minimal supervision.
• Executes integrations and technical tasks with strong attention to efficiency and detail. Qualifications
  • Bachelor's degree in Computer Science or a related field.
  • 4 years of experience in a similar role, ideally within SaaS, technology solutions, or software integration environments & strong analytical and problem‑solving skills.
  • Proven ability to work cross‑functionally with product, engineering, and business teams.
  • Basic database operations (SQL or No
    
    SQL).
  • Technical proficiency and working knowledge of: PHP (Laravel) – added advantage;
    Python (backend services), JavaScript/Type Script;
    Vue.js or similar frontend frameworks;
    React Native (mobile development); REST APIs, integrations, and system connectivity.
  • Excellent communication skills with the ability to translate complex technical concepts for clients.
  • Solid project management skills, with strong ownership of deliverables and timelines.
  • High level of professionalism, initiative, and service orientation.
  • Ability to work independently while staying aligned with team and organizational goals.
  • Demonstrated leadership experience working with interns or junior team members.