Director, Digital Marketing

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Boston, MA or Newburyport, MA – Full Time
(In office Mon–Thurs, Fri – Remote)

Matter is an independent and growing agency unifying PR, creative services, and marketing to develop and execute strategic, content‑rich campaigns that inspire action and drive business through measurable results. From fast‑growth startups to established brands, we work with clients across diverse industries including B2B technology, cybersecurity, healthcare, consumer, and professional services.

We are seeking a Director of Digital Marketing to lead and grow Matter’s social media, CRM, and email marketing capabilities. This role is responsible for overseeing a high‑performing digital marketing team and setting the vision, elevating the work, and ensuring we deliver best‑in‑class programs for both B2B and consumer brands.

Own and oversee Matter’s social media group, setting the strategic direction, standards, and vision for social across the agency.

Lead the development and execution of B2B and consumer social media campaigns, from always‑on content to integrated launches and PR‑driven moments.

Serve as the senior social leader for key accounts, guiding channel strategy, content frameworks, platform selection, and activation plans.

Partner closely with marketing, PR, and creative teams to develop compelling social‑first content and thought leadership programs.

Ensure excellence in social content development, including editorial calendars, creative briefs, messaging frameworks, and platform‑specific best practices.

Oversee community management strategies, ensuring brands engage authentically, responsively, and consistently with their audiences.

Guide teams on social listening, trend identification, and real‑time engagement opportunities that enhance relevance and impact.

Stay ahead of platform evolution, algorithms, formats, and emerging channels, continuously raising the bar for innovation and performance.

Play a leadership role in developing digital strategies for clients and prospects, ensuring social media, email, and other digital channels align with broader marketing and PR objectives.

Collaborate with account leads to develop strategic roadmaps, scopes of work, and staffing models that support strong client outcomes and account growth.

Act as a trusted advisor to clients, clearly connecting digital programs to business goals and measurable results.

Oversee strategy and execution for CRM and email marketing programs, including newsletters, nurture campaigns, and CRM setup and optimization.

Guide segmentation, personalization, automation, and testing strategies that improve engagement and conversion.

Ensure best practices in deliverability, analytics, and continuous optimization.

Support the growth of Matter’s social, CRM, and email marketing services by actively participating in the new business process.

Serve as a subject‑matter expert on social media and digital marketing in pitches, leading strategy development, recommendations, and client presentations.

Collaborate with marketing, PR, and creative leaders to shape integrated proposals that align digital programs with client business challenges.

Help identify opportunities to expand digital scopes within existing accounts through proactive strategy and performance‑driven recommendations.

Contribute to Matter’s marketing and growth efforts by helping develop thought leadership, POVs, case studies, and content that showcase our digital expertise.

Define KPIs and success metrics for social and digital programs, ensuring performance is tracked, analyzed, and clearly communicated to clients.

Use insights to optimize content, campaigns, and channel mix in real time.

Partner with teams to turn data into actionable recommendations and performance storytelling.

Lead, mentor, and develop a team of digital marketing managers, strategists, and specialists.

Foster a collaborative, high‑performing culture that values creativity, accountability, and continuous…